These Terms of Use (“Terms”) were last updated on May 20, 2021.

Udemy's mission is to improve people's lives through learning. We enable anyone to create and share educational content (instructors) and access that educational content to learn (students) anywhere in the world. We believe that our virtual store model is the best way to offer valuable educational content to our users. We need rules that keep our platform and services safe for you, for us, for our students, and for our community of instructors. These Terms apply to all activities you conduct on the Udemy website, Udemy mobile apps, our TV apps, our APIs, and all other related services (“Services”).

If you publish a course on the Udemy platform, you must also agree to the Instructor Terms. We also provide details regarding the processing of our students' and instructors' personal data in our Privacy Policy. If you use Udemy as part of your company's Udemy For Business learning and development program, you can review our Udemy Business Privacy Statement.

If you live in the United States or Canada, and you agree to these Terms, you agree to resolve disputes with Udemy through binding arbitration (with very limited exceptions, not in court). In addition, you give up certain rights to participate in class actions, as described in the Dispute Resolution section.

Índice

• 1. Accounts
• 2. Enrollment in content and lifetime access
• 3. Payments, credits and refunds
• 4. Rules of content and behavior
• 5. Udemy's Rights in Content You Post
• 6. Use of Udemy at your own risk
• 7. Udemy Rights
• 8. Subscription conditions
• 9. Other legal conditions
• 10. Conflict resolution
• 11. Update of these Conditions
• 12. How to contact us

1. accounts

You need an account for most of the activities that take place on our platform. Please keep your password safe, because you must take responsibility for all activities associated with your account. If you suspect someone is using your account, please let us know; for this, please contact our Support Team. In order to use Udemy, you must be of legal age for the use of online services in your country.

You need an account for most activities on our platform, including purchasing content, accessing content, or submitting content for publication. When setting up and maintaining your account, you must at all times provide accurate and complete information, including a valid email address. You take full responsibility for your account and everything that happens in your account, including any damage or injury (whether to us or anyone else) caused by someone using your account without your permission. This means that you have to be careful with your password. You may not transfer your account to another person or use another person's account. If you contact us to request access to an account, we will not grant access to you unless you can provide us with the information necessary to prove that you own the account. If a user passes away, their account will be closed.

If you share your account login credentials with someone else, you are solely responsible for what happens to your account, and Udemy will not intervene in disputes between students and instructors who have shared their account login credentials. account. If you discover that someone else may be using your account without your permission or you suspect that another breach of security has occurred, you should contact Support immediately and let us know. We may ask you for certain information to confirm that you really are the owner of the account.

Students and instructors must be at least 18 years of age to create a Udemy account and use the Services. If you are not yet of age, you cannot set up an account, but we encourage you to ask a parent or guardian to open an account and help you access content suitable for you. If you are not of legal age to use online services, you will not be able to create a Udemy account. If we discover that you have created an account and you are not yet of legal age for using online services (for example, 13 in the US or 16 in Ireland), we will terminate your account. Pursuant to our Instructor Terms, you may be required to confirm your identity before you are authorized to submit content for publication on Udemy.

You can cancel your account anytime; to do this, you just have to follow the steps shown here. Take a look at our Privacy Policy to see what happens when you cancel your account.

2.Content enrollment and lifetime access

When you sign up for a course or other content, we provide you with a license to view it through the Udemy Services, but for no other use. Do not attempt to transfer or resell content in any way. We generally grant you a lifetime access license, except where we need to disable content for legal, policy, or enrollment reasons through Subscription Plans.

Pursuant to our Instructor Terms, when instructors post content to Udemy, they provide Udemy with the license to provide students with a corresponding license to the content. This means that we have the right to sublicense the content to students who sign up for it. As a student, when you enroll in a course or other content, whether free or paid, Udemy will provide you with a license from Udemy to view the content through the Udemy platform and the Services, and Udemy is the licensee of record. You get a license to enjoy the content, but it is not sold to you. This license does not give you any right to resell the content in any way; You also may not share account information with a buyer or illegally download content for later sharing on torrent sites.

Stated in legal language and in more detail, Udemy offers you (as a student) a limited, non-transferable, non-exclusive license to view and access the Related Content for which you have paid all applicable fees, exclusively for personal, non-commercial, and educational purposes, and only through the Services, in accordance with these Terms and any other terms or restrictions associated with particular content or a specific feature of our Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, loan, modify, adapt, edit, create derivative works from, sublicense, or otherwise transfer any content unless you obtain our explicit permission to do so in a written agreement signed by an authorized representative of Udemy. This condition also applies to content you access through our APIs.

We typically provide a lifetime access license to our students when they enroll in a course or other content. However, we reserve the right to revoke any license to access and use the content at any time in the event that we decide or must disable access to the content for legal or policy reasons; for example, if the content you have signed up for is the subject of a copyright complaint or if we determine that the content violates our Trust and Safety Guidelines. This lifetime access license does not apply to enrollments through Subscription Plans or to additional features and services associated with the course or other content for which you enroll. For example, instructors can decide at any time to no longer provide content-related learning aids or Q&A services. For clarification, lifetime access refers to access to the course content, but not the instructor.

Instructors may not license their content directly to students, and such direct licenses will be null and void as a violation of these Terms.

3. Payments, credits and refunds

When you make a payment, you agree to the use of a valid payment method. If you are not satisfied with the content, Udemy offers a 30-day refund or credits period for most content purchases.

3.1 Prices

Pricing for content on Udemy is determined based on the Instructor Terms and our Promotions Policy. In some cases, the price of content offered on the Udemy website may not be exactly the same as that offered on our mobile or TV applications, due to the mobile platform providers' fee systems and their policies regarding the implementation of offers and promotions.

We occasionally run promotions and offers for our content, and some content is available at discounted prices for a certain period of time. The price applied to the content will be the price in effect at the time you complete the purchase of the content (at checkout). Any price offered for specific content may also be different when you sign in to your account from the price available to non-registered or signed-in users, because some of our promotions are only available to new users.

When you're signed in to your account, the currency displayed is based on the location you were in when you created your account. When you are not logged into your account, the price currency displayed is based on the country in which you are located. We do not allow users to view prices in other currencies.

If you are a student located in a country where sales and use tax, excise tax, or VAT (Value Added Tax) is applied to consumer sales, we assume responsibility for collect and remit such taxes to the appropriate tax authorities. Depending on your location, the price displayed will include these taxes or they will be added at checkout.

3.2 Payments

You agree to pay the fees for the content you purchase, and you authorize us to charge the amount of such fees to your debit or credit card, or to process it using any other form of payment (such as Boleto, SEPA, direct debit, or mobile wallet). Udemy partners with payment service providers to offer you the most convenient payment methods in your country and keep your payment information secure. We may update your payment methods using information provided to us by our payment service providers. See our Privacy Policy for more information.

When you make a purchase, you agree that you must not use an invalid or unauthorized payment method. If an error occurs with your payment method, but you still obtain access to the content for which you have signed up, you agree to pay us the applicable fees within thirty (30) days of receipt of our notification. We reserve the right to disable access to any content for which we have not received payment.

3.3 Refunds and refund credits
If the content you have purchased is not what you expected, you may request, within 30 days of purchasing the content, that Udemy issue a refund to your account. This refund option does not apply to purchases of Subscription Plans, covered in section 8.4 below. We reserve the right to apply your refund in the form of refund credits or to issue a refund to your original payment method, at our discretion, based on the capabilities of our payment service providers, the platform on which you purchased the content (website, or mobile or TV app) and other factors. No refund will be provided if requested after the 30-day warranty period. However, if content you previously purchased is disabled for legal or policy reasons, you will be entitled to a refund after the 30-day limit. Udemy also reserves the right to refund students after the 30-day limit in the event of suspected or confirmed account fraud.

To request a refund, please follow the steps shown here. As described in the Instructor Terms, Instructors agree that Students are entitled to these refunds.

If we decide to refund credits to your account, they will automatically be applied to the next content you purchase on our website, but they cannot be used for purchases made through our mobile or TV applications. Cashback credits may expire if not used within the specified time period and have no cash value, unless otherwise required by applicable law.

At our sole discretion, if we believe that you are abusing our refund policy, for example, if you have consumed a significant portion of the content for which you are requesting a refund or if you have previously requested a refund for the content, we reserve the right to refuse refund, restrict your future refund requests, prohibit access to your account or restrict your future use of the Services. If we ban access to your account or disable your access to content due to your violation of these Terms or our Trust and Safety Guidelines, you will not be eligible for a refund. You will find additional information on our refund policy here.

3.4 Promotional and gift codes

Udemy or our partners may offer promotional and gift codes to students. Some codes can be redeemed for promotional or gift credits applied to your Udemy account, which can, in turn, be used to purchase eligible content on our platform, and are subject to the terms included with your codes. Other codes can be redeemed for specific content. Promotional or gift credits cannot be used for purchases on our mobile or TV apps.

These codes and credits, as well as the promotional value linked to them, may expire if not used within the period specified in your Udemy account. Promotional and gift codes offered by Udemy cannot be redeemed in cash, unless specified in the terms included with the codes or required by applicable law. Promotional and gift codes offered by a partner will be subject to that partner's refund policies. If you have various amounts of credits saved, Udemy may determine which of those credits will be applied to your purchase. See the Support Page and the conditions included with your codes for more information.

4. Rules of content and behavior

You may only use Udemy for lawful purposes. You take responsibility for all content you post on our platform. You must ensure that reviews, questions, posts, courses, and any other content you upload online comply with our Trust & Safety Guidelines and the law, as well as respect the intellectual property rights of others. We may ban your account for repeated or serious misconduct. If you think someone is infringing your copyright on our platform, please let us know.

You may not access or use our Services, or create an account, for any illegal purpose. Your use of the Services and your behavior on our platform must be in accordance with local or national laws and regulations in your country. You are solely responsible for knowing and complying with those laws and regulations that apply to you.

If you are a student, the Services allow you to ask questions of instructors about courses or other content you are enrolled in, as well as post reviews of content. For certain content, the instructor can invite you to submit content, such as “homework” or tests. Do not post or submit content that is not yours.

If you are an instructor, you can submit content for publication on the platform. You can also communicate with students who have signed up for your courses or other content. In both cases, you must comply with the law and respect the rights of others: You may not post courses, questions, answers, reviews, or other content that violates local or national laws or regulations in your country. You assume full responsibility for the courses and content you post, as well as the actions you take and their consequences, through the platform and the Services. Please ensure that you understand all copyright restrictions included in the Instructor Terms before submitting content for publication on Udemy.

If you receive a notification that your course or content violates the law or the rights of others (for example, if it has been established that it infringes the intellectual property or trade dress rights of others, or is related to illegal activity), or we discover that your content or behavior violates our Trust and Safety Guidelines, or we believe that your content or behavior violates the law or is inappropriate or objectionable (for example, if you impersonate someone else), we may remove your content from our platform. Udemy complies with copyright laws. Take a look at our Intellectual Property Policy for more information.

Udemy may enforce these Terms and our Trust and Security Guidelines in its sole discretion. We may terminate or restrict your permission to use our platform and Services, or ban your account, at any time, with or without notice, for any reason, including: if there is any violation of these Terms, if you fail to pay the due fees in due time, for fraudulent return requests, at the request of legal authorities or government agencies, for extended periods of inactivity, for unexpected technical problems, if we suspect fraudulent or illegal activities, or for any other reason and at our sole discretion. Upon such termination, we may delete your account and its content, and prevent your further access to the Platforms and use of our Services. Your content may still be available on the platforms included

5. Udemy's Rights Regarding the Content You Post

You retain ownership of the content you post to our platform, including your courses. We are authorized to share your content with anyone through any means of communication, including promoting your content by advertising on other websites.

The content you post as a student or instructor (including courses) remains your property. By posting courses and other content, you authorize Udemy to reuse and share it, but you do not lose any ownership rights you may have in your content. If you are an instructor, make sure you understand the content license terms detailed in the Instructor Terms.

When you post content, comments, questions, or reviews, and when you send us your ideas and suggestions for new features or enhancements, you authorize Udemy to use and share this content with anyone, distribute and promote it on any platform or media, and make changes or edits to it. as we consider.

Legally, by submitting or posting content on or through the Platforms, you grant us a royalty-free, non-exclusive, worldwide license (with right to sublicense) to use, copy, reproduce, process, adapt, modify, publish , transmit, display and distribute your content (including your name and likeness) in any media or distribution method (currently existing or hereafter developed). This includes making your content available to other companies, organizations, or individuals who partner with Udemy for syndication, broadcasting, distribution, and publication of content in other media, as well as using your content for marketing purposes. You also waive any rights of privacy, publicity or other rights of a similar nature applicable to all such uses, to the extent permitted by applicable law. You are considered the agent and you warrant that you have the necessary rights, power and authority to authorize us to use any content you submit. You also waive payment of any compensation for all such uses of your content.

6. Use of Udemy at your own risk

Anyone can use Udemy to create and publish content, and we allow instructors and students to interact for teaching and learning. As with other platforms where people can post and interact, sometimes things can go wrong, so you use Udemy at your own risk.

Our platform model assumes that we do not review or edit the content for legal purposes nor are we in a position to determine the legality of the content. We do not carry out editorial control of the content that is available on the platform and, therefore, we do not guarantee in any way the reliability, validity, accuracy or authenticity of the content. By accessing the content, you rely on the information provided by the instructor at your own risk.

By using the Services, you may be exposed to content that you find offensive, indecent or objectionable. To the extent permitted by applicable law, Udemy assumes no responsibility or liability with respect to your access to or enrollment in any courses or other content. This also applies to all content related to health, wellness and physical exercise. You acknowledge the risks and dangers inherent in the intense nature of this type of content; therefore, by accessing such content, you voluntarily choose to assume these risks, including the risks of disease, bodily injury, disability, or death. You assume full responsibility for the decisions you make before, during and after your enrollment in the content.

When you interact directly with a student or instructor, you should be careful about the type of personal information you share. Although we restrict the types of information that instructors can request from their students, we do not control what students and instructors do with the information they obtain from other users on the platform. For your own security, you should not share your email address or any other personal information of your own.

We do not hire or employ instructors, nor do we assume any responsibility for interactions that occur between instructors and students. We also do not assume any responsibility for damages, disputes, claims, losses or injuries of any kind that may arise from or relate to the conduct of instructors or students.

When you use our Services, you will find links to other websites that are not owned or controlled by us. We do not assume any responsibility for the content or any other aspect of these third party sites, including the collection they make.

7. Udemy Rights

We own the Udemy platform and Services, including the website, existing or future services and applications, and items such as our logos, APIs, code, and content created by our employees. You may not manipulate these items or use them without authorization.

All right, title, and interest in and to the Udemy platform and Services, including our website, existing or future services and applications, as well as our APIs, databases, and content submitted or provided by our employees or partners through our Services (excluding content provided by instructors and students) are and will remain the property of Udemy and its licensors. Our platforms and services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Nothing gives you a right to use the Udemy name or any of Udemy's trademarks, logos, domain names, or other distinctive brand features. Any comments or suggestions you provide in connection with Udemy or the Services are completely voluntary, and we are free to use such comments and suggestions in any way we see fit and without incurring any obligation to you.

You may not do any of the following while accessing or using the Udemy Platform and Services:

Accessing, tampering with, or using non-public areas of the Platform (including content storage), Udemy's computer systems, or the technical distribution systems of Udemy's service providers.
Disable, interfere or attempt to circumvent any of the security-related functions of the platforms, as well as explore, analyze and test the vulnerability of our systems.
Copy, modify, create a derivative work of, reverse engineer, disassemble, or otherwise attempt to discover any source code or content of the Udemy Platform or Services.
Access or search, or attempt to access or search (automatically or otherwise), our Platform in any way other than through our currently available search functionalities provided through our Website and our mobile apps or APIs (and only in accordance with the terms of those APIs). You may not use data mining methods (“scraping”), spiders, robots or any other automated means of any kind to access the Services.
In any way use the Services to send manipulated, misleading, or false source-identifying information (such as sending email communications falsely pretending to be from Udemy); or interfere with or disrupt (or attempt to interfere with or disrupt) the access of any user, host or network, including, without limitation, sending viruses, overloading, flooding, sending spam or email bombing to the platforms or services , or otherwise interfere with or create an unnecessary load on the Services.

8. Condiciones de la suscripción

Esta sección cubre las condiciones adicionales que se aplican a su uso de nuestras colecciones basadas en suscripción como estudiante (“Planes de suscripción”). Al utilizar un Plan de suscripción, acepta las condiciones adicionales de esta sección. Tenga en cuenta que el uso de Udemy Business no se encuentra sujeto a estas Condiciones, sino que se rige por el acuerdo entre Udemy y la organización firmante.

8.1 subscription plans

During your subscription to a Subscription Plan, we provide you with a limited, non-exclusive, non-transferable license to access and view the content included in that Subscription Plan through the Services. Except for lifetime access granted by the license, the terms in the “Content Subscription and Lifetime Access” section above apply to Subscription Plan subscriptions.

The subscription you purchase or renew will determine the scope, features, and price of your access to a Subscription Plan. You may not transfer or assign your subscription, or share it with anyone else.

We reserve the right to revoke any license to use the content in our Subscription Plans for legal or policy reasons at any time in our sole discretion, for example, if we cease to have the right to offer the content under a Subscription Plan. You will find additional information about our right of revocation in the section “Subscription to content and lifetime access”.

8.2 account management

You can cancel your subscription by following the detailed steps on our support page. If you cancel your subscription to a Subscription Plan, your access to that Subscription Plan will automatically end on the last day of your billing period. Upon cancellation, you will not be entitled to receive a refund, credit, or any fees you have already paid for your subscription, unless required by applicable law. For clarification, canceling a subscription does not cancel your Udemy account.

8.3 Free trials and renewals
Your subscription may start with a free trial. The duration of the free trial period of your subscription will be specified during registration. Udemy determines the validity of the free trial in its sole discretion and may limit such validity or duration. We reserve the right to terminate your free trial or subscription if we determine that you do not qualify.

We will charge you the subscription fee for your next billing cycle at the end of the free trial period. Your subscription will automatically renew according to your subscription settings (eg, monthly or yearly) unless you cancel before the end of the free trial period. For more information on how to view the applicable dates and fees for your free trial period, please visit our support page.

8.4 Payments and billing
The subscription fee will be indicated at the time of purchase. Visit our support page for more information on where to check the rates and dates applicable to your subscription. We may be required to add tax to your billing rate, as detailed in the “Payments, Credits, and Refunds” section above. Payments are non-refundable and no refunds or credits will be provided for partially used periods, unless required by applicable law. Depending on the user's location, you may be entitled to a refund. See our refund policy for subscription plans for more information.

To subscribe to a Subscription Plan, you must provide a payment method. By signing up for a Subscription Plan and providing your billing information during checkout, you grant our payment service providers and us the right to process payment of applicable fees using the payment method we have on file for you. At the end of each subscription period, we will automatically renew your subscription for the same duration and process payment of the applicable fees through your payment method.

In the event that we update your payment method using information provided to us by our payment service providers (as described in the “Payments, Credits, and Refunds” section above), you authorize us to continue to charge applicable fees. with your updated payment method.

If we are unable to process your payment using the payment method we have on file for you, or if you request a disputed refund of charges made with your payment method and the refund is granted, we may suspend or cancel your subscription.

We reserve the right to change our Subscription Plans or adjust the price of our Services at our sole discretion. Any price change or change to your subscription will take effect upon notice to you, unless otherwise required by applicable law.

8.5 Disclaimer for Subscriptions
We do not guarantee the availability of any specific content in any Subscription Plan, nor any minimum amount of content in any Subscription Plan. We reserve the right to offer or stop offering additional features in any Subscription Plan or to modify or terminate a Subscription Plan at our sole discretion in the future. These disclaimers are in addition to those detailed in the “Disclaimers” section below.

9. Other legal conditions

These Terms are much like any other contract, and include boring but important terms that protect us from the many things that can happen, and that clarify the legal relationship between you and us.

9.1 Binding Agreement
You agree that by registering and accessing and using our Services, you confirm that you will enter into a legally binding contract with Udemy. If you do not agree to these Terms, please do not register or access or otherwise use our Services.

If you are an instructor agreeing to these Terms and using our Services on behalf of a business, organization, government, or other legal entity, you are considered the representative and you warrant that you are authorized to do so.

Any version of these Terms in a language other than English is provided as a convenience to you. Therefore, you confirm and accept that the English version will prevail if there are any discrepancies.

These Terms (including all agreements and policies linked to these Terms) constitute the entire agreement between you and us (including, if you are an instructor, the Instructor Terms and the Promotions Policy).

If any provision of these Terms is found to be invalid or unenforceable under applicable law, then that provision will be superseded by a valid and enforceable provision that better matches the intent of the original provision, and the remainder of the Terms will continue. in force.

Even if we exercise our rights late or not at all, this does not mean that we waive our rights in these Terms, and we may choose to exercise them in the future. If we decide to waive some of our rights in a particular case, this does not mean that we waive all of our rights in general or in the future.

The following sections will survive the expiration or termination of these Terms: Sections 2 (Subscription to Content and Lifetime Access), 5 (Udemy's Rights in Content You Post), 6 (Use of Udemy at Your Own Risk ), 7 (Udemy Rights), 8.5 (Subscription Disclaimers), and 10 (Dispute Resolution).

9.2 Disclaimers
Our platform may be unavailable from time to time, either due to planned maintenance or because there is a problem on the site. One of our instructors may make misleading claims in your content. We may also detect security issues. These are just some examples. You agree that you will not take any legal action against us in the event that this type of problem occurs and things do not go well. Stated in legal language and in more detail, the Services and their content are provided “as is” and “as available”. We (and our affiliates, suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, error-free, or accuracy of the Services or their content; furthermore, we expressly disclaim any and all warranties and conditions (express or implied), including warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We (and our affiliates, vendors, partners and agents) make no guarantee that you will obtain specific results from the use of the Services. You use the Services (including any content) entirely at your own risk. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

We may decide, at any time and for any reason, that some features of the Services are no longer available. Under no circumstances shall Udemy or its affiliates, suppliers, partners, or agents be held liable for any damages resulting from such interruptions or unavailability of such features.

We do not assume any responsibility for the delay or failure in performance of any of our Services due to events beyond our reasonable control, such as acts of war, hostility or sabotage, natural disasters, power outages, etc.

9.3 Limitation of liability
Using our Services carries inherent risks: for example, if you access health and wellness content like yoga, and injure yourself. You fully accept these risks and that you will not take any legal action for these damages against us, even if you suffer loss or damage due to the use of our platform and Services. Stated in legal language and in more detail, to the extent permitted by law, we (and our group companies, suppliers, partners and agents) shall not be liable for indirect, incidental, punitive or consequential damages ( including loss of data, revenue, profit or business opportunity, or any personal injury or death) arising in contract, warranty, tort, products liability or otherwise, and even if we have been previously notified of the possibility of such damage occurring. Our liability (and the liability of each of our group companies, suppliers, partners and agents) to you or any other third party, under any circumstances, is limited to the amount of one hundred dollars ($100) or the amount that we have paid within the twelve (12) month period prior to the occurrence of the event giving rise to your claims. Some jurisdictions do not allow the exclusion or limitation of consequential or incidental damages, so some of the above exclusions may not apply to you.

9.4 Indemnification
If you behave in a way that creates legal problems for us, we may take legal action against you. You agree to indemnify, defend (if we so request), and hold harmless Udemy, our group companies, and their officers, directors, suppliers, partners, and agents from any third-party claims, demands, losses, or expenses (including reasonable attorneys' fees). ) arising from (a) content you post or submit, (b) your use of the Services, (c) your violation of these Terms, or (d) your violation of any rights of a third party. Your indemnification obligations will survive termination of these Terms and your use of the Services.

9.5 Governing Law and Jurisdiction
Whenever "Udemy" is mentioned in these Terms, it refers to the Udemy entity with which you are contracting. If you are a student, the contracting entity and applicable law will generally be determined based on your location of residence.

If you are a student located in India, you are contracting with Udemy India LLP and these Terms are governed by the laws of India, without regard to choice of law provisions or conflict of law principles, and you agree to jurisdiction and exclusive jurisdiction of the courts of Delhi (India).

If you are a student located in a geographic region other than India or if you are accessing our Services as an instructor, you are contracting with Udemy, Inc. and these Terms are governed by the laws of the State of California (USA), regardless of choice of law provisions or conflict of law principles. In those cases where the "Dispute Resolution" section does not apply to you, you consent to the exclusive jurisdiction and venue of the state and federal courts located in San Francisco, California, USA.

9.6 Legal actions and notices
Neither party may take any action related to this Agreement, regardless of the form, after one (1) year from the occurrence of the cause that originated it, except when the law may not impose such a limitation.

Any notice or other communication to be given hereunder shall be in writing and by certified mail with return receipt requested, or by email (we will use the email address associated with your account, and you will use the address notices@udemy.com).

9.7 Relationship between us
You and we both agree that no joint venture, partnership, employment, contractor, or agency relationship exists between us.

9.8 No Assignment
You may not assign or transfer these Terms (or the rights and licenses granted under them). For example, if you have registered an account as an employee of a company, your account cannot be transferred to another employee. We may assign these Terms (or the rights and licenses granted under them) to another company or person without restriction. Nothing in these Terms confers any right, benefit or remedy on any outside person or entity. You agree that your account is non-transferable and that all rights in connection with your account or these Terms terminate upon your death.

9.9 Export Laws and Sanctions
Guarantee

10. Conflict resolution

If there is a conflict, our Support Team will be happy to help you resolve it. If this doesn't work and you live in the United States or Canada, your options are limited to going to the lower court or filing a claim through binding arbitration. You may not file the claim in another court or participate in a non-individual class action against us.

The Dispute Resolution section only applies if you live in the United States or Canada. Most disputes can be resolved, so before starting an official legal process, try contacting our Support Team.

10.1 Courts of first instance
Either you or we may bring a claim in the district court in (a) San Francisco, California, (b) the country in which you live, or (c) any other location that we agree upon, provided that such court meet the necessary requirements to file the claim.

10.2 Arbitration
If we are unable to resolve our dispute amicably, both you and Udemy agree to resolve any claim relating to these Terms (or our other legal terms) through a final and binding arbitration process, regardless of the type of claim or legal theory. . If one of us files a claim in court that must be submitted to arbitration and the other party rejects it, the other party may request that a court compel both parties to initiate such arbitration (binding arbitration). Either party may request that a court stop a judicial proceeding while an arbitration proceeding is in progress.

10.3 Arbitration Process
Any dispute involving a claim of less than $10,000 must be resolved exclusively through a binding non-appearance arbitration process. The party selecting arbitration must initiate the proceeding by filing a demand for arbitration with the American Arbitration Association (AAA). The arbitration process will be governed by the commercial arbitration rules (“Commercial Arbitration Rules”), the consumer process protocol (“Consumer Due Process Protocol”) and the complementary procedures for the resolution of consumer disputes (“Supplementary Procedures for Resolution of Consumer-Related Disputes”) of the AAA. Both you and we agree that the following rules will apply to the proceedings: (a) the arbitration will be conducted by telephone, online, or only through written submissions (at the option of the party seeking remedies); (b) the arbitration must not include the personal appearance of the parties or witnesses (unless you and we agree otherwise); and (c) the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Disputes involving a claim of more than $10,000 must be resolved by the AAA rules regarding whether the arbitration hearing must be held in person.

10.4 Participation in group actions is prohibited
Both you and we agree that we can only bring claims against the other on an individual basis. This means the following: (a) neither of us may bring a claim as a plaintiff or class member in a class action, class action, or representative action; (b) an arbitrator may not combine the claims of multiple persons in a single case (or preside over any joint, class, or representative action), and (c) an arbitrator's decision or award in the case of one person may only have an impact on that user, not on other users, and cannot be used to make a decision regarding other users' disputes. If a court decides that this clause (“Participation in class actions is prohibited”) is not applicable or valid, the section “Dispute Resolution” will be considered null and void, but the rest of the Conditions will continue in effect.

10.5 Changes
Notwithstanding what is provided in the “Updating these Terms” section below, if Udemy makes any changes to the “Dispute Resolution” section after the date you confirmed your acceptance of these Terms, you may reject that change; to do so, you must provide Udemy with written notice of such rejection. You may mail or hand-deliver the notice to the following address: Udemy A/A: Legal, 600 Harrison Street, 3rd Floor, San Francisco, CA 94107; Or, you can send an email from the address associated with your account to: notices@udemy.com. Submission must be made within 30 days of the effective date of such change, which appears in the phrase "is